Returns & Exchange Policy
At Kosa Leather, we want you to be completely satisfied with your purchase. Please review our return and exchange policy below.
Shipping Times
- Dispatch in 2–4 days for in-stock items
- Free standard shipping Australia-wide
- Express post for $5 if needed sooner
- Possible delays during sale periods
- Contact kosaleather@gmail.com for urgent orders
Return Policy
- Report damage/faults within 48 hours of delivery
- 7 days from receipt to return item
- Returns only for faulty/damaged items
- No returns for change of mind purchases
- Item must be in original condition with tags
Faulty Items
- Contact kosaleather@gmail.com within 7 days
- We provide return instructions
- Replacement or refund after verification
- Refunds to original payment method
- No refunds after 7-day window
Exchange Policy
- No exchanges currently offered
- For faulty product, follow return process
- Place new order for desired item
- Refunds processed within reasonable timeframe
Australia Wide Shipping
We are excited to offer shipping across Australia! All orders are dispatched promptly, and we currently ship only within Australia. Please note that we do not currently offer international shipping.
Change of Mind
We do not offer refunds or returns for change of mind purchases. We encourage you to carefully select your items before completing your order.
Refund Timeframe
Refunds for faulty items will not be issued after 7 days from the date of receiving your order. We strive to process refunds within a reasonable timeframe after receiving the returned item in its original condition with tags attached.
Need Help?
If you have any questions or concerns regarding our return and exchange policy, please don't hesitate to contact us. Our customer support team is here to assist you with any return-related queries.
Thank you for choosing Kosa Leather. We appreciate your understanding of our return and exchange policy.