Frequently Asked Questions.
01. Kosa Leather Bags
What does “upcycling leather” mean?
- Upcycling leather is the reuse and repurposing of discarded leather offcuts and scraps to create products of higher value than the originals.
- Leather is a valuable material, but often, the offcuts produced during the design process are considered worthless. We believe this perception can be changed. We take pride in leading the charge, demonstrating how creativity and craftsmanship can address this issue.
Where are the Bags Made??
- We work with a range of expert artisans. Our bags are made in Small Villages in India.
Why our KOSA bag is Unique?
- Our KOSA bag stands out due to its innovative approach to sustainability. Crafted from upcycled leather, each bag is not only stylish but also environmentally conscious. Our commitment to repurposing discarded materials ensures that every KOSA bag is one-of-a-kind, making a statement both in fashion and sustainability.
02. Shippping / Order
How Can I track my parcel??
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Can I return my Order??
Sure, you can return your order within 14 days of receiving your order to exchange or for a credit note. We do not refund for change of mind
What I can do my item is faulty??
Our apologies if you have received an item that is not in perfect condition.
Please send us an email immediately at hello@mahiya.com.au with photos of the fault
03. Leather Care
How to take of our KOSA leather products??
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I now see the longer delivery time of (a part of) my order. How can I cancel it?When will I receive the invoice for my order?
04. Returns, exchanges and complaints
WHAT IS THE RETURN POLICY?
We want you to love your new leathery goodness, so we’ll exchange or refund your purchase so long as it’s returned to us within 7 days (but who’s counting!) of ordering and still in its original unused condition (with any tags, dust bag etc).
For change of mind returns, you’ll just need to cover the shipping charges.
If your item arrived with an issue or was incorrect (yikes – so sorry!), we will cover the cost of the shipping label.
Please see the returns and exchanges page for how to return goods to us
I now see the longer delivery time of (a part of) my order. How can I cancel it?
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When will I receive the invoice for my order?
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